Terms and conditions
- Program Overview
- The MacBook Guaranteed BuyBack (GBB) program offers customers a guaranteed buy-back value when upgrading their current MacBook to a new Apple MacBook Air M2/M3 or MacBook Pro M2/M3 variant.
- Eligibility
- i. The GBB plan is available for Apple MacBook Air M2/M3 variants or MacBook Pro M2/M3 variants. The offer is not applicable for MacBook Air M1 or MacBook Pro M1 models.
- ii. Customers will be charged the following fees for the GBB plan:
- · 12 months: AED 150 (Trade-in period: Apr 2025 – Mar 2026)
- · 24 months: AED 175 (Trade-in period: Apr 2026 – Mar 2027)
- · 36 months: AED 200 (Trade-in period: Apr 2027 – Mar 2028)
- Plan Enrollment
- i. The GBB plan must be purchased/enrolled between April 5, 2024, and March 2028.
- ii. Once enrolled, the plan is valid from the date of purchase until March 31, 2028.
- Redemption
- i. Customers can redeem their GBB plan for the MacBook Air M2/M3 and MacBook Pro M2/M3 series from April 2025 until March 2028, based on the subscription duration.
- ii. Customers must provide the original invoice at the time of trade-in.
- iii. In the event of a device exchange from an Apple Service Provider, a letter of exchange and the original invoice must be presented at the time of redemption.
- Redemption Conditions
- The trade-in value is based on the following conditions:
- Condition 1:
- · Fully functional device with charger
- · No scratches on the screen
- · Minor scratches or no dents on the back cover and housing
- · Fully functional trackpad and webcam
- · No missing parts (keys, back cover, battery)
- · Free from all locks (device lock, Google lock, Apple lock, or network lock)
- Condition 2:
- · Fully functional device with charger
- · Major scratches on the screen
- · Major scratches or major dents on the back cover and housing
- · Fully functional trackpad and webcam
- · No missing parts (keys, back cover, battery)
- · Free from all locks (device lock, Google lock, Apple lock, or network lock)
- Subscription Details
- The GBB plan fees are non-refundable and non-transferable. The plan is associated with the serial number unique to the MacBook and cannot be transferred to another device.
- Limitations
- i. The exchange voucher is non-transferable and can only be redeemed against a new MacBook purchased in the same customer’s name as mentioned on the original invoice.
- ii. If a customer wishes to purchase multiple MacBooks and subscribe to the buyback plan for each, they must purchase separate subscriptions with the respective serial numbers mentioned in the invoices.
- iii. The plan is non-transferable and cannot be redeemed for any other products or hard goods.
- Conditions for Refund and Changes
- i. The GBB plan fees are non-refundable. In the event of a refund or change of the MacBook, the plan fees will not be refunded.
- The offer is valid on Sharaf DG products only.
- Standard Sharaf DG Terms and Conditions Apply
