⏱️Have your mobile, tablet, wearables or any IT product (except printers) insured against accidental damage, cracked screen and liquid damage for 2 years, only with DG Shield+.
Extend the Life of Your Devices
With DG Shield+, embrace a middle-tier plan that goes beyond an extended warranty, offering comprehensive protection for your mobiles, tablets, wearables, and IT products (excluding printers) against the unforeseen—accidental damage, liquid spills, and screen cracks.
Why DG Shield+?
In the digital era, your electronics are more than just devices; they are lifelines. DG Shield+ stands guard, ensuring that mishaps don't disrupt your digital life. With 24 months of robust protection, affordable service charges, and coverage across the UAE, Oman, and Bahrain, DG Shield Plus is your device's ultimate safeguard.
Key Features of DG Shield+
Coverage Duration: 24 months of comprehensive protection.
Number of Repair: Up to 2 repair claims within the 2-year period.
Service Charges: An excess fee of 10% of the unit's value or AED 200 (whichever is lower) per claim.
Coverage Scope: Includes accidental and liquid damage protection.
Depreciation for Replacement/Gift Vouchers: 10% in the 1st year and 20% in the 2nd year.
Replacement Condition: One-time replacement; policy voids post-replacement.
Why Trust DG Shield+?
DG Shield+ isn't just a warranty. It's a commitment to keep your electronics protected, ensuring that your life remains uninterrupted in the digital age. With DG Shield+, you are not only protecting your devices; you are preserving your peace of mind.
Comprehensive Protection for Your Electronics.
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| Coverage Duration | 12, 24 & 36 Months | 12 months of essential protection from the date of purchase. | 24 months of comprehensive protection. | 24 Months |
| Number of Repairs | Unlimited | One incident of repair within the warranty period. | Up to 2 repair claims within the 2-year period. | 2 times in 2 year |
| Service Charges | Nil | A nominal fee of 10% of the product's value or AED 200. | An excess fee of 10% of the unit's value or AED 200. | 10% of the unite value or AED 200 |
| (whichever is lower). | (whichever is lower) per claim | Which ever is lower | ||
| Coverage Scope | Manufacture Defects | Includes accidental and liquid damage, along with cracked screen repairs.. | Includes accidental and liquid damage protection | Accidental & Liquid Damage |
| Depreciation for Replacement/Gift Vouchers | Replacement guarantee charges – 9%, EW 14% for 12 Months/EW 24% for 24 Months & EW 34% for 36 Months | 10% in the 1st year and 20% in the 2nd year. | 10% in the 1st year and 20% in the 2nd year | 1st YR 10%, 2nd YR 20% |
| Replacement Condition | One time replacement under replacement guarantee | One-time replacement, policy voids post-replacement. | One-time replacement; policy voids post-replacement | Only one time, After repalcement the policy becomes void |
| Unlimited Software Support for 12 months | _ | _ | _ | Software installation & Troubleshooting |
| _ | _ | _ | Email Configuration | |
| _ | _ | _ | Data transfer & data Backup | |
| _ | _ | _ | Computer Tune ups | |
| _ | _ | _ | Support on virus removals | |
| _ | _ | _ | Health Checkup |
Testimonials
Frequently Asked Questions
What exactly does DG Shield+ cover?
DG Shield+ offers comprehensive protection for your mobiles, tablets, wearables, and other IT products against accidental damage, liquid spills, and cracked screens. This plan does not cover printers.
How long is the coverage period with DG Shield+?
The coverage period under DG Shield+ lasts for 24 months from the date of your product purchase, providing extended peace of mind beyond the manufacturer's warranty.
How many times can I claim repairs under DG Shield+?
You can claim up to two repairs for your device during the 24-month coverage period, ensuring your gadgets remain in top condition.
What is the process for filing a claim under DG Shield+?
To file a claim, simply contact our customer service or visit any Sharaf DG store.
Are there any fees for repair services under DG Shield+?
Yes, there is an excess fee for service repairs under DG Shield+, which is the lower of 10% of the device's value or AED 200 Max. This fee helps keep our program sustainable while offering significant savings on repair costs.
Can DG Shield+ coverage be extended or renewed after 24 months?
Currently, DG Shield+ coverage is limited to a single 24-month period following the purchase date. We recommend reviewing our other protection plans for continued coverage options.
What happens if my device cannot be repaired?
If your device is deemed beyond economical repair, DG Shield+ offers a one-time replacement or gift voucher, subject to our transparent depreciation policy. This ensures you are back up and running with minimal disruption.
Is international coverage included in DG Shield+?
Yes, DG Shield+ offers regional warranty support, ensuring seamless coverage across the UAE, Oman, and Bahrain—perfect for our traveling customers.
Are there any exclusions to what DG Shield+ covers?
DG Shield+ does not cover loss of the device, normal wear and tear, cosmetic damage, or damage due to unauthorized repairs. Please refer to our full terms and conditions for a detailed list of exclusions.
How can I check the status of my DG Shield+ warranty?
You can check the status of your DG Shield+ warranty by visiting our warranty status page online or contacting our customer support for direct assistance.
How quickly are claims processed and repairs completed under DG Shield+?
With DG Shield+, you can expect quick turnaround time of 3-4 days for phones and an average of 7 days for laptops & MacBooks, with all devices serviced within a maximum of 14 days.
What steps should I take immediately after my device gets damaged?
Visit the nearest store or contact customer care support.
How do I check the status of my DG Shield+ coverage and claims?
Information on tracking coverage status and claim progress is crucial for transparency and customer peace of mind.
How does DG Shield+ compare to other protection plans offered by Sharaf DG, and how do I choose the best one for my needs?
DG Shield+ provides comprehensive coverage against accidental damage, cracked screens, and liquid damage for a wide range of electronics, making it an ideal choice for most consumers seeking peace of mind for their devices.