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The DG Shield applies to electronic products and appliances and covers incidents of Accidental Damage, Liquid Damage and Cracked Screen. DG Shield covers 1 incidents of repair during the period of 1 year from the date of purchase of the product. DG Shield is valid only during manufacturer warranty (12 months).


Extend the Life of Your Devices

With DG Shield, safeguard your mobiles, tablets, wearables, and IT products (excluding printers) against accidental mishaps. Our plan covers accidental damage, liquid spills, and cracked screens, providing you with peace of mind and the assurance that your devices are protected.


Why Choose DG Shield?

In today's digital age, your electronics are indispensable. That's where DG Shield comes in—offering 12 months of critical protection during the manufacturer's warranty period. It's not just about fixing; it's about maintaining your lifestyle uninterrupted.


Key Features of DG Shield

Coverage Duration: 12 months of essential protection from the date of purchase.

Claim Limits: One incident of repair within the warranty period.

Service Charges: A nominal fee of 10% of the product's value or AED 200 (whichever is lower).

Comprehensive Protection: Includes accidental and liquid damage, along with cracked screen repairs.

Cross-Border Warranty: Enjoy peace of mind across the UAE, Oman, and Bahrain.


Why Trust DG Shield?

DG Shield is more than a warranty plan; it's a commitment from Sharaf DG to keep your electronic devices functioning smoothly. Our goal is to ensure that minor accidents don't turn into major inconveniences, preserving your digital connection without pause.

Comprehensive Protection for Your Electronics.

Coverage Duration 12, 24 & 36 Months 12 months of essential protection from the date of purchase. 24 months of comprehensive protection. 24 Months
Number of Repairs Unlimited One incident of repair within the warranty period. Up to 2 repair claims within the 2-year period. 2 times in 2 year
Service Charges Nil A nominal fee of 10% of the product's value or AED 200. An excess fee of 10% of the unit's value or AED 200. 10% of the unite value or AED 200
(whichever is lower). (whichever is lower) per claim Which ever is lower
Coverage Scope Manufacture Defects Includes accidental and liquid damage, along with cracked screen repairs.. Includes accidental and liquid damage protection Accidental & Liquid Damage
Depreciation for Replacement/Gift Vouchers Replacement guarantee charges – 9%, EW 14% for 12 Months/EW 24% for 24 Months & EW 34% for 36 Months 10% in the 1st year and 20% in the 2nd year. 10% in the 1st year and 20% in the 2nd year 1st YR 10%, 2nd YR 20%
Replacement Condition One time replacement under replacement guarantee One-time replacement, policy voids post-replacement. One-time replacement; policy voids post-replacement Only one time, After repalcement the policy becomes void
Unlimited Software Support for 12 months _ _ _ Software installation & Troubleshooting
_ _ _ Email Configuration
_ _ _ Data transfer & data Backup
_ _ _ Computer Tune ups
_ _ _ Support on virus removals
_ _ _ Health Checkup


"I had an issue with my Samsung Earbuds Pro and had it replaced within a day based on warranty. Excellent service from Mr Janarthanan."

Olim Mendonca

"Recently I encountered an issue with my AirPods Pro Max. To my relief, the product was still under warranty, from the get-go the process was seamless and efficient”

The Swapnil Kadlak

"Impressed by the friendly & knowledgeable Apple service at Sharaf DG! They diagnosed my iPhone issue quickly, handled the warranty paperwork efficiently, and fixed it within 24 hours. Top-notch service!"

Anwar Hussain

"Sharaf DG finally fixed my laptop and service it properly. compare to other service centers Sharaf DG know their stuff. Jithu did an excellent job and Ali was very much accommodating with my request thank you much”

Dannygeeks Out

Frequently Asked Questions

What does DG Shield cover?

DG Shield offers protection against accidental damage, liquid spills, and cracked screens for most electronic devices, ensuring they stay in working condition.

How long is the coverage with DG Shield?

The coverage extends for 12 months from the purchase date, aligning with most manufacturer warranties.

How do I file a claim under DG Shield?

Simply contact Sharaf DG customer service or visit any of our stores

Are there any fees for DG Shield services?

Yes, a service fee of 10% of the device's value or AED 200 (whichever is lower) applies to repairs.

What if my device can't be repaired?

DG Shield will provide a replacement or gift voucher, ensuring minimal disruption to your digital life.

Choosing the Right Protection Plan

DG Shield is an essential protection plan designed to complement the manufacturer's warranty. For those seeking extended coverage or additional benefits, Sharaf DG offers a range of plans to fit every need and budget, including DG Shield+, and DG Shield Premium, each tailored to provide varying levels of protection.

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