MacBook Guaranteed BuyBack (GBB) Terms and Conditions

1. Program Overview

The MacBook Guaranteed BuyBack (GBB) program offers customers a guaranteed buy-back value when upgrading their current MacBook to a new Apple MacBook Air M2/M3 or MacBook Pro M2/M3 variant.

2. Eligibility

i. The GBB plan is available for Apple MacBook Air M2/M3 variants or MacBook Pro M2/M3 variants. The offer is not applicable for MacBook Air M1 or MacBook Pro M1 models.

ii. Customers will be charged the following fees for the GBB plan:

· 12 months: AED 150 (Trade-in period: Apr 2025 – Mar 2026)

· 24 months: AED 175 (Trade-in period: Apr 2026 – Mar 2027)

· 36 months: AED 200 (Trade-in period: Apr 2027 – Mar 2028)

3. Plan Enrollment

i. The GBB plan must be purchased/enrolled between April 5, 2024, and March 2028.

ii. Once enrolled, the plan is valid from the date of purchase until March 31, 2028.

4. Redemption

i. Customers can redeem their GBB plan for the MacBook Air M2/M3 and MacBook Pro M2/M3 series from April 2025 until March 2028, based on the subscription duration.

ii. Customers must provide the original invoice at the time of trade-in.

iii. In the event of a device exchange from an Apple Service Provider, a letter of exchange and the original invoice must be presented at the time of redemption.

5. Redemption Conditions

The trade-in value is based on the following conditions:

Condition 1:

· Fully functional device with charger

· No scratches on the screen

· Minor scratches or no dents on the back cover and housing

· Fully functional trackpad and webcam

· No missing parts (keys, back cover, battery)

· Free from all locks (device lock, Google lock, Apple lock, or network lock)

Condition 2:

· Fully functional device with charger

· Major scratches on the screen

· Major scratches or major dents on the back cover and housing

· Fully functional trackpad and webcam

· No missing parts (keys, back cover, battery)

· Free from all locks (device lock, Google lock, Apple lock, or network lock)

6. Subscription Details

The GBB plan fees are non-refundable and non-transferable. The plan is associated with the serial number unique to the MacBook and cannot be transferred to another device.

7. Limitations

i. The exchange voucher is non-transferable and can only be redeemed against a new MacBook purchased in the same customer’s name as mentioned on the original invoice.

ii. If a customer wishes to purchase multiple MacBooks and subscribe to the buyback plan for each, they must purchase separate subscriptions with the respective serial numbers mentioned in the invoices.

iii. The plan is non-transferable and cannot be redeemed for any other products or hard goods.

8. Conditions for Refund and Changes

i. The GBB plan fees are non-refundable. In the event of a refund or change of the MacBook, the plan fees will not be refunded.

The offer is valid on Sharaf DG products only.

Standard Sharaf DG Terms and Conditions Apply