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Terms and conditions

  • Terms and Conditions:
  • 1. Promotion Duration: The promotion is valid from December 6th, 2024, to December 31st, 2025.
  • 2. Discount Offer:
  • o Purchase any smartphone and receive an additional up to AED 500 flat trade-in top-up.
  • o Option to Trade-in Later.
  • 3. Minimum Purchase Amount: No minimum purchase required to avail of the promotion.
  • 4. Maximum Discount Amount: Maximum AED 500 trade-in top-up.
  • 5. Exclusions: No Exclusions – all smartphone along with apple is eligible for trade in
  • 6. Eligible Payment Methods:
  • o All payment methods are accepted for the trade-in top-up promotion.
  • o For the Trade-in Later offer, only credit card holders are eligible.
  • 7. Promotion Conditions:
  • 1. The old device should be in working condition, and its value must be above AED 250.
  • 2. The trade-in top-up for existing brands can be combined with the AED 250 trade-in top-up.
  • 3. The Trade-in Later offer is available only for credit card holders.
  • 4. Customers may choose to trade in their old device at home after purchasing from Sharaf DG.
  • 5. The trade-in amount will be included in the purchase, and a temporary block will be placed on the customer’s credit card. The block will be released once the customer submits the old device to the Sharaf DG executive.
  • 6. A non-refundable processing fee of up to 3% of the trade-in value (old device + top-up value) will apply.
  • 7. The old device must be handed over to the home/office pickup agent within 7 days of the transaction. Failure to comply will result in the blocked amount being charged to the customer’s account.
  • 8. The final device assessment is conducted at the time of pickup. Any damages found after the store trade-in request will result in a deduction from the authorized amount.
  • 8. Processing Fee: The non-refundable processing fee is based on the trade-in value (old device + top-up value), as follows:
  • o AED 29 for trade-in value between AED 0 – 1000.
  • o AED 39 for trade-in value between AED 1001 – 1500.
  • o AED 59 for trade-in value between AED 1501 – 2000.
  • o AED 69 for trade-in value above AED 2001.
  • 9. Return Policy: Sharaf DG’s standard return policy applies.
  • 10. Availability: The offer is available exclusively at Sharaf DG stores.
  • 11. Additional Terms:
  • o This promotion is subject to change or cancellation at the discretion of Sharaf DG.
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