Your next upgrade may already be in your home
Why Trade In?
Savings on something new
Get value back from your old device.
More choice
Choose eligible products across different categories.
Doorstep convenience
Home collection saves you a trip.
Less electronic waste
Support reuse and responsible recycling.
How to Trade In Your Device
Start Your Trade-In
Choose an Eligible New Product
Look for the trade-in option on the product page.
Tell Us About Your Old Device
Select your device and describe its condition to get an estimated trade-in value.
Apply the Estimated Value
One trade-in per order. The trade-in value cannot be higher than the price of your new product.
Place Your Order
Pay the full new product price at checkout using an eligible payment method. Your accepted trade-in value will be refunded after your old device is inspected and collected.
Prepare and Arrange Collection
Prepare Your Old Device
Have your old device ready for assessment and collection.
For smartphone trade-ins, your new phone is delivered first, giving you time to transfer your data before collection.
Schedule Your Doorstep Assessment
Our certified trade-in partner will contact you to arrange a convenient time to assess and collect your old device.
Assess and Complete
Complete the Assessment and Collection
Our partner will inspect your device to confirm its model, specifications, physical condition and functionality.
If your device matches the details you provided, your trade-in value will be refunded after inspection and collection. The final value may differ based on the assessment, and you can accept or decline it.
How Payment and Refunds Work
Here is a simple example: your new device costs AED 5,000, and your old device has an estimated trade-in value of AED 1,000.
At Checkout
- New device price
- AED 5,000
- Estimated trade-in value of your old device
- AED 1,000
- Amount paid when placing your order
- AED 5,000
You pay the full price of your new device when placing the order. After your old device is inspected and collected, and you accept the final value, the trade-in value is refunded to your account. The final value may differ from the estimate based on the assessment.
If the Device Matches Your Description
The AED 1,000 trade-in value is confirmed and refunded to your account after inspection and collection. The cost of your new device after the refund is AED 4,000.
If the Device’s Condition Is Different
If the final value is AED 700 instead of AED 1,000, you can accept or decline it. If you accept and hand over your old device, AED 700 is refunded to your account, bringing the cost of your new device after the refund to AED 4,300.
If the Trade-In Is Not Completed
The trade-in value is refunded after inspection and collection are complete and you accept the final value. Until then, the amount paid for your new device remains AED 5,000.
What Condition Is Your Device In?
As New
- No visible scratches, dents or damage
- All functions work correctly
Good
- May show light signs of normal use
- No dents; all functions work correctly
Average
- May have scratches, minor dents or surface wear
- May have minor functional issues
Below Average
- May have significant physical damage or wear
- May have major functional issues
Prepare Your Old Smartphone for Collection
Complete these steps after checking that your important data has been transferred successfully.
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1
Back Up and Transfer Your Data
Check that your photos, contacts, messages, files and important apps have been transferred to your new smartphone or backed up securely.
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2
Sign Out of Your Accounts
Sign out of your Apple ID or Google Account and disable activation locks and device-tracking features.
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3
Reset Your Smartphone
Erase your personal content and restore your old smartphone to its factory settings.
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4
Remove Your SIM and Accessories
Remove your physical SIM, memory card, case and personal accessories unless the trade-in partner asks you to provide them.
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5
Charge Your Smartphone
Make sure your old smartphone has enough battery for the required functionality checks during assessment.
